In the operating room tomorrow, wish me luck!!!

That’s right.  The time has finally come.  It was a tough decision, one that could have life changing effect.  IF all goes well,  then, I might slip by the system and never hear about it again.  If there are complications, I might lose everything that is dear to me.  The operation is a splenectomy(removal of [...]

The Cost of Sales Training…

I am one of the lucky ones I guess.  When I went to University, in my 4th year of Business Administration, our professor came in the class and showed a big box, a big black box.  I had no clue why but we were mesmerized.  He said that it contained 5 years of pain and [...]

Setting expectations properly

Whether you run a small organization trying to make it in the marketplace or a large conglomerate of companies, the basics of business remain the same.  You set up expectations with your customers and you meet them.  If you do, they will tell people, which in turn will generate additional goodwill and the big wheel [...]

Client for life approach or the $10,000 coffee cup

If you could only take care of one of the 2 clients at the counter, which one would you pick?  You are selling coffee.  The first client is 44 years old, comes in every day and spends about 2$ on coffee and he is waiting.  The other client, looks the same, but will spend $10,000 [...]

Thanks Bob, – And how will you spend that money?

I was golfing today with 2 ex co workers, and I didn’t play better than usual.  I kept my head down and kept going however, as painful as it can be.  There is something there if you read some of my past posts on the attitude of a golfer.  Didn’t throw a fit, didn’t throw [...]